Hello Mr Paul and I feel a little better since I found this wonderful forum. I am compiling all the information so as to simplify my unfortunate purchase and it will be freely available so as to help people make their own minds up. Jorvik were friendly at the start but once you challenge them because of poor service and product, they come back with the following.....
Dear Mr Hayden,
The owner is not in the office today.
We are having to put this in writing due to the previous threats to our company and now need to document all conversations. We do take your threats of slander about our company very serious and are monitoring the situation carefully.
Their warped interpretation of me challenging them has uncovered their true colours and I am in the process of researching all my options, thankfully there are many. In the above extract from an email, they are saying that I am committing slander by sharing my experiences with others and by challenging their practices, this is ridiculous.
I have spent £200 in labour and of my own money trying to get the trike to work correctly using their free parts which they say are a gesture of good will but I believe are actually an admission of a faulty trike in the box. I have a manual mission trike for me and my little dog Reginald and have had many miles of pleasure and fun along the way, but my new journeys encumber hills and so the need for an electric trike, The Jorvik was fine to start with but then started showing problems very quickly.
Lets speak again soon and thank you for your interest kind regards H