jay clock
Massive member
- Location
- Hampshire UK
I ordered on 12 Oct and still no bike. And no date given either. I have just emailed (below) to the Chief Exec to see if that helps. Most annoying aspect is that I can place a new order and the site says delivery by 5 December.
IF YOU ARE WAITING AND WANT TO JOIN A MAILING LIST TO CONTACT THE CEO, ping me a PM with your email address
@Milkfloat ?
To Roman (cc to Canyon UK)
order reference number: xxxxxx
Thanks for the email below. You said you were
"confident in our estimate that you will receive an accurate order confirmation from us within the next two weeks."
No news received since then….well past 2 weeks
I ordered on 12 October with delivery week of 26th October. I appreciate you have problems but I have had a complete lack of communications from Canyon. I have rung/web chatted a few times, and the polite staff are very frustrated at having zero ability to find out any more about my order. Even more annoyingly if I go to try and order again, the system suggests I can have that model delivered by 5 December. How come new orders can be given a date and someone waiting for ages cannot?
Here is what I propose. (All of the following supposes that the custom mudguards are included in the order. No mudguards and I will be cancelling or sending the bike back)
Option 1. You deliver the bike as ordered by Sat 5 December (inc mudguards)
Option 2. You do a special change and allow me to have the silver version of the frame with the full Inflite 9.0s spec. Black also acceptable. In this case I will accept delivery date of any time up to 24 December (I am frankly not as keen on the green and think this would be fair compensation for having such poor service)
Please reply by Tuesday this week (24th November) at 1200 UK time because I have a competitor bike lined up and will order that if you do not reply.
Regards
IF YOU ARE WAITING AND WANT TO JOIN A MAILING LIST TO CONTACT THE CEO, ping me a PM with your email address
@Milkfloat ?
To Roman (cc to Canyon UK)
order reference number: xxxxxx
Thanks for the email below. You said you were
"confident in our estimate that you will receive an accurate order confirmation from us within the next two weeks."
No news received since then….well past 2 weeks
I ordered on 12 October with delivery week of 26th October. I appreciate you have problems but I have had a complete lack of communications from Canyon. I have rung/web chatted a few times, and the polite staff are very frustrated at having zero ability to find out any more about my order. Even more annoyingly if I go to try and order again, the system suggests I can have that model delivered by 5 December. How come new orders can be given a date and someone waiting for ages cannot?
Here is what I propose. (All of the following supposes that the custom mudguards are included in the order. No mudguards and I will be cancelling or sending the bike back)
Option 1. You deliver the bike as ordered by Sat 5 December (inc mudguards)
Option 2. You do a special change and allow me to have the silver version of the frame with the full Inflite 9.0s spec. Black also acceptable. In this case I will accept delivery date of any time up to 24 December (I am frankly not as keen on the green and think this would be fair compensation for having such poor service)
Please reply by Tuesday this week (24th November) at 1200 UK time because I have a competitor bike lined up and will order that if you do not reply.
Regards
